Hospital Policy and Payment Options

Hosptial Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client on time.

For your convenience, ‘drop off’ appointments are available.  A ‘drop off’ means you could bring your pet at the time that works best for you and leave him or her with us for a couple of hours.
 Usually we will ask you to ‘drop off’ sometime in the morning so our doctor can examine the patient in between appointments or at a time purposely reserved for admitted patients.  Once the
doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.


Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  This is one of the reasons we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policypig

We require full payment at the time services are rendered.  For your convenience, we accept:

 Cash, Interac, Visa, Master Card

Medicard is a flexible patient / client finance program, specifically designed for pet healthcare expenses that makes it easier for you to get your pet the treatment or procedures they
need.


For more information visit their website at http://www.medicard.com or by calling toll free phone at 1-888-689-9876



Sign-up using the form or call us at 250-545-8200 to take advantage of this exclusive offer.

Office Hours

Our Regular Schedule

Monday:

8:00 am

5:00 pm

Tuesday:

8:00 am

5:00 pm

Wednesday:

8:00 am

5:00 pm

Thursday:

8:00 am

5:00 pm

Friday:

8:00 am

5:00 pm

Saturday:

10:00 am

2:00 pm

Sunday:

Closed

Closed

Location

Find us on the map

Testimonials

Read What Our Clients Say

  • "Finding a superb vet was a priority for our 13 year old Collie, Braidie. We were extremely fortunate to discover Dr. Ringness who is deeply caring and supportive of her patients and their humans. She explains treatment options clearly and works with us. The best testimony is that Braidie, a “frequent flyer” at Crescent Falls Vet Hospital, used to be afraid at other clinics, but now she waltzes confidently through the door to be greeted by the friendly, relaxed, efficient Staff."
    Braidie, Chris & Ann H. Vernon, BC

Featured Articles

Read about interesting topics

  • Lost Pets

    Has your pet wriggled their way through the fence or dashed out the front door? When searching for your lost pet, make sure you include these steps in your hunt. ...

    Read More
  • Should You Leave Your Cat Alone for a Long Weekend?

    So you have a trip planned for the weekend, but what should you do with your cat? Learn how to best care for your cat while you're away. ...

    Read More
  • Flea and Tick Season

    Want to protect your pet from fleas and ticks? These tips can help. ...

    Read More
  • Summer Grooming Tips

    Want to keep your pet cool and comfortable this summer? A few changes to your normal grooming routine can help. ...

    Read More
  • What to Do If Your Pet is Stung

    Don't get us wrong, we love the bees! But we don't love when our pets get stung. Follow our tips to treat and prevent bee stings on your furry best friend. ...

    Read More
  • Tips for Traveling With Your Pet

    Do you dread hitting the road with your pet? These tips may make the trip more comfortable and enjoyable for you both. ...

    Read More
  • 6 Questions to Ask At Your Senior Pet's Next Check Up

    Want to keep your senior pet healthy and happy? Ask these six questions at your pet's next check up. ...

    Read More
  • Why the Controversy About Pet Vaccinations?

    As with anything, pet vaccinations can be too much of a good thing. Similar to parents who are learning more about vaccinations for children, veterinarians and pet owners alike are beginning to question some of the standard wisdom when it comes to protecting pets. There are certain fatal diseases against ...

    Read More
  • Pet Clothes: A Fashion Statement or a Necessity?

    There is nothing cuter than a pet in a colorful sweater, but do our furry friends really need to wear clothing? Although clothing is not a necessity for every pet, some animals benefit from a little extra protection during cold or damp days. Others enjoy wearing festive clothing during holidays or other ...

    Read More
  • Introducing a New Pet to Your Current Ones

    Pet Proofing Your Home Introducing your new pet to your current one is only a single part of the equation relating to taking a new pet home. You also have to make sure your new pet is comfortable in your home, which is a foreign environment to the animal. Like humans, animals can experience high levels ...

    Read More